Ease-E-Club
Client Management Software by Computerease
Scanner Setup and Trouble Shooting
In most situations the Ease-E-Club software will work with almost any scanner. A MetroLogic 1200 scanner works best. The scanner MUST be capable of scanning “3 of 9” and Code 128 Bar Code Symbology. The bar codes must have a standard terminator of “*” before and after the actual bar code number (You do not see this character when the bar code is scanned, but it MUST be there).
Another Scanner option is an Orbit MS7120 Multi-Directional scanner. This one is more expensive but members find it easier to scan their keytags.
Most clients use a USB Scanner that can work in SERIAL Mode. This is what the Metrologic and Honeywell scanners do. We recommend that the Honeywell 1200 scanner be configured to run in SERIAL Mode. This enables the Sign In screen to run independently or minimized and still sign people in.
A “SERIAL” or “ Recommended hardware such as Proximity Card Scanner is at the end of this document.
MetroLogic/Honeywell If you have a Voyager 1200 Scanner Product: MET-1200G-2USB-1 USB KIT, 1D BLK SCANNER,RIGID PRESNT STAND,USB TYPE A CBL Orbit Scanner Product: MET-MK712031A38 ORBIT OMNIDIRECTIONAL SCANNER USB CABLES, MANUAL Slot Reader Scanner Product: IDT-WCR3227600US OMNI B/C SLOT RDR,USB,VIS RED WEATHERIZED, EMULATES RS232 (This product installs in serial mode without any drivers) All support for Metrologic scanners is through a Honeywell web site at http://www.honeywellaidc.com. At this site under the Products Menu, select “Bar Code Scanners”; then “Hand Held General Purpose”; then “Laser”; find the Model of the scanner you have (eg: 1200g series).
The following procedure should be used to switch scanning to a Virtual Serial Port (COM Windows XP: Left click the Start Button on the Desktop; select Settings; Control Panel; double click “System” icon; select the Hardware Tab; Press the Device Manager button. Vista: Left click the Start Button on the Desktop; Select Settings; Control Panel; System and Maintenance; Device Manager. Windows 7: Left click the Start Button on the Desktop; select Control Panel; Security and System; Device Manager Windows 8: Right click the Desktop and select Personalize; select Control Panel Home; Security and System; System; Device Manager
On the Device Manager screen; scroll down to Ports (Com & LPT); after the words “Communications Port” will be the “COM1” or “COM2”, etc. Look for the words “Metrologic or Honeywell
If you DO NOT have a new COM Port labeled “Metrologic
1. Using Windows Explorer go to the "C:\HoneyWell_Scanner\" folder and find the folder: "HSM USB Serial Driver r1.12" 2. In this folder there are two Installation bat files: Install_x64.bat and Install_x86.bat 3. The Install_x64.bat is for installing on a 64 bit computer. The Install_x86.bat is for 32 bit computers. 4. Note: When installing on Windows® Vista or Windows 7 Operating Systems, you must have Administrator privileges or you will be prompted for an Administrator password. 5. MUST log in as administrator not just run batch file in administrator mode. 3. To run the install, either double click on the appropriate Install_xx.bat file or open a Command Prompt: 4. To determine if your system is a 32 bit or 64 bit see the "32-bit verses 64-bit:" section in this help file. 5. Double click the appropriate .bat file to install the driver. 6. Check the Device Manager again to see if the COM PORT was created. 7. If the COM PORT was not created find the pdf document called: "Scanner Voyager 1200 Scan Code.pdf" in the C:\health folder and print this. 8. Scan only the bar code "PAP130". WARNING: ONLY SCAN ONE CODE (PAP130). 9. You may need to remove the scanner from it's stand and press the trigger button on top to scan this code. This should create the new COM PORT.
10. If you do NOT see a new COM
11. Your scanner should now be scanning through a Virtual COM 12. The COM
13.
14. If the scanner does not work review the section on “Serial Scanner Test” in this document.
NOTE: The only way to exit the Sign In screen is by pressing the “Ctrl+Break” key combination or press the “Terminate Sign In” button on the Main Menu.
If the scanner stops working this may mean that Windows has changed the COM PORT number. Check the Windows Device Manager to determine the COM PORT and make sure it is set to this in our System Control;Sign-in Cntrl Tab.
Your computer should now display the Windows Found New Hardware wizard. If it does not, contact the MetroLogic Help Desk.
Driver installation instructions:
This software allows you to configure and change all the default settings on the MetroLogic scanners.
If you have difficulties making this conversion, contact the help desk at Honeywell; 1-800-582-4263 or 1-800-782-4263. 32-bit verses 64-bit:
How to find what type is on your computer. Windows XP: Left click the Start Button on the Desktop; select Settings; Control Panel; double click “System” icon; select the General Tab. Vista: Left click the Start Button on the Desktop; Select Settings; Control Panel; System and Maintenance. Windows 7/8: Right click the Start Button on the Desktop; select Control Panel; System and Security
; System
On the General Tab or the screen will indicate if the computer is a 64-bit. If this is NOT noted as 64-bit then it is a 32-bit.
Serial Scanner Setup: This section is intended as a guide to assist you in setting up your Serial Scanner and troubleshooting any problems that may occur. The following procedures can be applied to any Serial Scanner. If your scanner does not work after reading and following these instructions we recommend you call the Manufacturer’s help line for assistance or consult with your local hardware technician. Installation: If you have a Metrologic scanner please refer to section Metrologic Your Scanner may have come with a cable and a 9 pin connector on the end. If it does NOT have this type of connector, it is NOT a serial cable and this document may NOT apply. Plug this serial cable into the end of the handle of the scanner. Make sure this is firmly pushed into the handle until it clicks in the locked position. It should not be able to be removed by pulling on it. It can be removed only by inserting a paper clip into the release hole, next to the end of the cable. Usually a Power Adapter plugs into the end of this cable on top of the 9 pin connector. Plug this power adapter into a standard power bar with surge protection.
On a single user system with If you require a Bar Code Slot Reader we recommend the IDTECH Barcode Slot Reader (IDT-WCR3227600US Windows 7 problems: Sometimes the assigned COM PORT for the scanner will not be accessible in Windows 7 even after it has worked for some time. Symptoms: Bar code scanner simply stops working. Opening the Sign-In (Members) screen produces an error that the com port setting is incorrect. In the system control/sign in control tab, the com port setting matches the one found in device manager, but produces a com port error when trying to save. When scanning a bar code, the scanner beeps as per usual, but does not bring any data in to the application. Sometimes Windows 7 changes the com port number randomly and assigns a higher number. When this number gets too high windows has a problem.
Connecting TWO Scanners to ONE Computer: If you need to connect two serial scanners to one computer and direct the input to our one signin screen you may need to purchase third party software like CPS Barcode Wedge($24.00). Web Site: http://www.programbl.net This software allows you to map the input from two serial scanners to the keyboard input. This will mean that the sign in screen must be in focus when members want to sign in. If you only have one computer you may want to consider networking another computer to handle just the sign in process. An ADD-ON work station user license is $125.00. Single user system with TWO monitors:
This configuration is good if you want the client to see the messages on a second monitor when they sign in for a visit. We recommend a Serial Scanner for this configuration. This is because the Sign In screen will run on the second monitor and free up the main monitor to run any other application. With a Serial Scanner, the Ease-E-Club application does not have to be running on the main monitor. Setup and procedures:
Baud Rate: This is the Baud Rate of the Scanner or Keypad. Most are 9600 baud. Note: The Genovation Keypad is 1200 baud. Com Port 2: This is the COM Baud Rate: This is the Baud Rate of the second Scanner attached to the second COM Port. Most are 9600 baud. NOTE: if using a numeric keypad and another sign-in process such as a scanner or proximity card reader, the keypad MUST be assigned to Com 1.
You may find that some clients have problems getting their keytag bar codes to scan. The scanner emits a narrow band of RED light that can be seen if you move your hand under it. Depending on the lighting conditions in the room (low light is better), the bar code should be scanned parallel to the RED light emitted from the scanner. The more perfectly parallel, the better success you will have. Some people draw a square box, the size of the keytag on a sheet of paper, then tape the paper to the counter and position the head of the scanner in the stand about 3-4 inches above this square. The clients are told to position their keytag within the square. This helps them get the keytag aligned properly and eliminates intermittent scanning problems. Adding a Serial Port to your computer: If your computer does NOT have a Serial Port connector on the back you have 3 choices:
If the Sign In screen does not position itself on the second monitor go to the System Control; Sign In Tab and check the “Switch Screen in Dual Monitor Mode”; make sure this is checked. If it is not, check it and exit the system control. Exit the Sign In screen and re-start the Sign In.
If the “Switch Screen in Dual Monitor Mode” is already checked start up the Sign In screen and move it with the mouse to the second monitor and position it correctly. Now go to the System Control; Sign In Tab press the “Screen Position” button. Press the “Record Position” button. Update and Exit the System control. Exit the Application and exit the Sign In screen. Re-start the application and select the Sign In clients button. This time the sign in screen should be positioned on the second monitor.
If you have a Zebex
Metrologic Scanners for Australia and New Zealand
The Installation Guide for this slot reader can be downloaded from: www.computerease.ca/IDTECH_Installation Guide.pdf Proximity Card Scanner:
Part# Description Price
RDR-6100CKN000 iCLASS R10 mullion Black wiegand reader $89.00 BDG-2080 iCLASS 2k clamshell, 26 bit badge $2.57 each (minimum 50) BDG-2050 iCLASS 2k 26 bit Keyfob $5.00 each (minimum 50) RDR-7081AK0 AIR ID Enroll iCLASS ID# Black USB virtual COM reader $199.00 KT-SHBKT pcProx & AIR ID Black mounting bracket kit $10.00 OEM-W2RS232-V3 Wiegand to RS232 converter w/relay $175.00 (see p. 17: http://www.rfideas.com/Software/Manuals/WiegandConverterBoard.pdf) LPS-12v500ma-WALL 12vdc, 500ma regulated power supply $19.00
Ron Fiedler
We recommend a Bar Code Slot Reader from IDTECT (Model: IDT-WCR3227600US EMULATES RS232 This slot reader is also suitable for mounting outside; as with a 24 hour facility. We recommend that a protective shelter be built around the unit to protect it for the direct rain and snow. This unit can be ordered from us. If purchased from another vendor we are limited in the installation help we can provide. IF RUNNING A 32 BIT COMPUTER RUNNING WINDOWS 7 THE BAR CODE SLOT READER WILL WORK. IF RUNNING A 64 BIT COMPUTER RUNNING WINDOWS 7 THEY WILL NEED TO E-MAIL ID TECH TO DOWNLOAD THE DRIVER. If you want the scanner to operate in SERIAL mode you must download a driver from the ID Tech web site: http://www.idtechproducts.com/download.html
Two Computers Networked: On a Two User system the Ease-E-Club software is NOT installed on the Sign In computer but it uses a shortcut icon directed to the Main computer to run the Sign In screen. Your scanner DOES NOT have to be programmed with a “Preamble” header. When the bar code is scanned while the Sign In screen is active on the Sign In computer, a visit is recorded and the main database is updated. In this configuration the sign in process does not interrupt the processes on the main computer and is much more convenient for higher traffic areas. Note: A small additional user license for each additional work station is required to make this work. Single user system with This configuration is good if you want a Staff client to see the client picture and messages when the client signs in for a visit. On a single monitor system the Ease-E-Club software MUST be running. Your If your scanner is not pre-programmed with the “FUNCTION Single user system with TWO monitors: This configuration is good if you want the client to see the messages on a second monitor when they sign in for a visit. We recommend a Serial Scanner for this configuration. This is because the Sign In screen will run on the second monitor and free up the main monitor to run any other application. With a Serial Scanner, the Ease-E-Club application does not have to be running on the main monitor. See Serial Scanner Setup section. Computerease DOES NOT directly supply or support dual monitor video cards; these must be configured by your technical support. Setup and procedures: 1. Go to Reports Menu, Tables Menu, System Control, Sign In Tab; Check the box labeled “Switch Screen in Dual Monitor Mode”. 2. After exiting the System Control file; Exit all running versions of the Ease-E-Club software. 3. Start up the Ease-E-Club software on the Main Monitor. 4. Press the Sign In button on the Main Menu and the Sign In screen will appear on the Second Monitor. The Sign In process is now ready for client to sign in. (If the Sign In screen doesn’t appear on the Second Monitor you may have a problem with the configuration of your video card and you should contact your hardware technician) 5. On the Main Monitor you can now access other options within the fitness application or minimize the main screen. If you have a Serial Scanner you can exit the Ease-E-Club software on the main monitor and work in other applications while clients are being signed in. SWITCHING TO SIGN IN MONITOR when using If your If you are in another fitness option such as the client File and want to switch back to the Sign In screen to allow a client to record a visit, RIGHT CLICK the mouse and select “Sign In”. Focus will switch to the Sign In Monitor. You must wait for the Sign In process to complete. After complete, you can click back into the client file and continue where you left off. Trouble Shooting: If your scanner DOES NOT work, perform the following tests using the Notepad application: If you received a Com Port busy message on the Sign In screen and cannot resolve it... try removing the user and setting up the user again. Windows sometimes puts restrictions on certain users and prevents access to com ports. 1. After plugging the scanner into a 2. When the scanner is plugged in, the internal RED lights within the scanner will be ON. If they are not, contact the scanner manufacturer. ZBA Scanner Support help line is 1-908-359-2070. 3. Exit from the Ease-E-Club software. Start up the “Notepad” application by pressing the “Start” button on the task bar; Select All Programs; Accessories; Notepad. A BLANK Notepad will appear on the screen. 4. Scan a Bar Code and you should see the bar code number displayed on the Notepad window. If you see the bar code, the scanner is working as expected and will work within the Ease-E-Club software, on the Sign In screen. If you DO NOT see the bar code, proceed to step 5. 5. If you have a ZBA scanner, try holding the scanner 4-6 inches away from the bar code and moving it around. Then try clicking the trigger on the scanner. If clicking the trigger makes the scanner work and you have a 6. Unplug the scanner and shutdown the computer. Unplug the Power Cord from the back of the computer. Wait 2 minutes. Plug the Power Cord back into the computer and start up the computer. When completely started, plug the scanner back into the computer. Repeat steps 3 to 5 to see if the scanner is working. If not, proceed to step 7. 7. Minimize the Notepad window. Start up the Ease-E-Club software. Press “client Cards Print” button on the Main Menu. In the client Card Print screen make sure a check is following the “Bar Code” field in the Items to Print section at the top. Select 8. If all of this fails and your scanner is still not working, contact the manufacturer of your scanner and have their technician step you through their testing procedure for their scanner. ZBA Scanner Support help line is 1-908-359-2070. MetroLogic 1-800-782-4263 option #4. 8 Digit keytags: If you are using 8 or 9 digit keytags some have a SPACE at the beginning and if you have an older Zebex 3180 model scanner, these may not scan properly until you change the header setting. You will need to download the Zebex manual and do the following. Put the scanner back to factory defaults and then turn on auto-scan. Turn on the setting that tells the scanner to truncate a header character to get rid of the space in front. Technical assistance with this programming can be arranged through ZBA America. 1-908-359-2070.
Director of Business Development
rfiedler@rfideas.com
847.870.1723 x414 office
954.253.3647 mobile